Expentia Support

Need help? Email us and we’ll get back to you as soon as possible.

Contact

Email: snapspend@snapspends.com
Response time: typically within 1–2 business days.

Common issues

I can’t log in

Check your internet connection.
Make sure you’re using the correct email/password.
If the issue continues, email us the message you see on screen.

Receipt scan / statement upload didn’t work

Try a clearer image/PDF (good lighting, no blur).
Make sure the file is not password-protected.
Email us the file type (photo/PDF) and what happened.

Transactions or analytics don’t update

Pull down to refresh (if available).
Close and reopen the app.
If it still doesn’t update, email us the steps you took and your device model.

Billing / subscription

For subscription questions, include the platform (Apple/Google) and purchase details.
Please do not send payment card numbers.

What to include in your email

Device model (e.g., iPhone 15 / Pixel 8)
OS version (iOS/Android)
App version
Steps to reproduce
Screenshots (optional)

Privacy Policy: https://expentia-475920.uc.r.appspot.com/privacy-policy